Home > Patient Information > Patient-Centered Medical Home > About the Patient-Centered Medical Home

Patient-Centered is a way of saying that you, the patient, are the most important person in the health care system. You are the center of your healthcare.

A Medical Home is an approach that yields both better healthcare care and lower costs. With your Medical Home, you are joining a team that provides centralized, comprehensive, coordinated primary care and cultivates partnerships between patients, their personal physicians, the care giving team, and the patient's family.

Being a part of a PCMH, your doctor will:

  • Work with you to improve your health
  • Review your medications at every visit and discuss with you any interactions or contraindications
  • Develop a personal action plan with you to address your chronic conditions
  • Set goals with you and monitor your progress
  • Use computer technology to monitor your progress and determine if your health is improving
  • Inform you of all test results
  • Help you take control of your health by providing you educational material, hosting group visits and linking you to other community programs and resources
  • Provide you 24 hours access to a clinical decision-maker by phone
  • Have arrangements with after-hours care to be informed of your visit or emergent treatment within 24 hours or next business day
  • Reserve space in our schedule for you to accommodate a same-day appointment
  • Refer you to available community resources when the need arises
As a participant in a PCMH, I agree to:
  • Make sure my doctor knows my entire medical history
  • Tell my doctor all of the medications I am taking
  • Actively participate with my doctor in planning my care
  • Keep my appointments as scheduled
  • Adhere to the action plan designed by my doctors
  • Consult my doctor before making my own appointment with a specialist
  • Request that any other doctor I see, send my doctor a report including copies of lab work, test results, and any x-rays
  • Know my insurance and what it covers
  • Provide the office feedback on how they can improve
  • Contact the after-hours nurse line at 330-433-1200 for management of non-emergent conditions.
If you are experiencing an emergency, please dial 9-1-1.




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